Privacy policy
Last updated: May 27, 2026
Zactiv operates this store and website, including all related information, content, features, tools, products and services (the “Services”), to provide you with a curated shopping experience.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make a purchase through our Services. Zactiv is powered by Shopify, which helps us provide and improve the Services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that can identify you or reasonably be linked to you.
We may collect the following:
- Contact information such as name, email address, billing address, and shipping address
- Payment information such as payment method and transaction details (processed securely via Shopify and payment providers)
- Order information including products purchased, returns, and order history
- Communication information such as messages sent to customer support
- Device information such as IP address, browser type, and device details
- Usage information such as how you interact with our website
How We Collect Information
We collect information:
- Directly from you (when you place an order, contact us, or sign up)
- Automatically when you browse or use our website (cookies and tracking technologies)
- From service providers such as Shopify and payment processors
- From partners where necessary to fulfil orders or services
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Provide customer support
- Communicate with you about orders or enquiries
- Improve and personalise your shopping experience
- Send marketing communications (if you opt in)
- Prevent fraud and ensure website security
- Comply with legal obligations
How We Share Your Information
We may share your information with:
- Shopify (to host and operate our store)
- Payment providers (to process secure transactions)
- Delivery and fulfilment partners (to ship your orders)
- Service providers who support website operations and customer service
- Legal authorities if required by law
We do not sell your personal data.
Shopify
Our store is hosted by Shopify, which processes your data to help provide and improve services.
Some information may be shared with Shopify and processed in accordance with their privacy policies. You can learn more at Shopify’s Privacy Policy.
Children’s Data
Our products are designed to support children’s wellbeing, however purchases must be made by adults (parents, guardians, schools, or organisations).
We do not knowingly collect personal data directly from children.
Your Rights (UK & EU Customers)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing in certain cases
- Withdraw consent for marketing at any time
To exercise these rights, contact us at:
Marketing
If you opt in, we may send you updates about products, offers, or wellbeing initiatives.
You can unsubscribe at any time using the link in our emails.
Data Security
We take appropriate steps to protect your personal information. However, no online system is 100% secure, and we cannot guarantee absolute security.
Data Retention
We keep your personal data only as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and operate our business.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or your data, contact us at: